MBR Training and Consulting

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MBR Newsletter

MBR Top Ten
Time Wasters

According to a very old Bell System document, the top time wasters are:

  1. The telephone
  2. Drop in visitors
  3. Lack of or ineffective delegation
  4. Meetings
  5. Lack of objectives, priorities, planning
  6. Crisis management
  7. Attempting to do too much at once (multitasking?)
  8. Cluttered desk/personal disorganization
  9. Indecision / procrastination
  10. Inability to say "No"

You Can Lead 'em to Training, but...

ClockYou probably spend a lot of money training your employees, but are they really using anything they learned?

An even better question is: "Do they learn anything that actually improves their performance?"

I suggest that few training sessions give the hoped for return in behavior change. Your employees are too busy with the normal day-to-day details to consistently apply new techniques or tools and usually do not build new habits.

Fortunately, there is a tried and true method to make sure that your employees actually use their new tools. It's Coaching. Coaching is the set of supervisory skills that encourages, reinforces and evaluates all those new behaviors. All great managers and supervisors use coaching techniques and, used well, those techniques produce greater efficiency and effectiveness in employees.

A formal definition of coaching is; " A mutual conversation between coach and employee that follows a predictable process and leads to superior performance, commitment to sustained improvement and positive relationships. "

The key here is the "predictable process." This is the coach's secret of success. It involves up-front planning and interaction with the employee and, done appropriately, saves huge amounts of time and effort down the line.

The coach combines skill and technical development with personal development.

Skill and technical development include:

Personal Development includes:

Consider adding Coaching to your supervisor's training schedule to compliment the training of your other employees. It is an investment that pays off on many levels.

'Quote of the Day'

"Selecting the right person for the right job is the largest part of coaching."

--Philip Crosby

"Lots of folks confuse bad management with destiny."


Training and Workshops

For more information on these and other workshops, please contact:

Michael Reding

Laugh and the World Laughs With You

Supposedly Heard on an Airplane:

Laughing Dog

"In the event of a sudden loss of cabin pressure, masks will descend from the ceiling. Stop screaming, grab the mask, and pull It over your face. If you have a small child traveling with you, secure your mask before assisting with theirs. If you are traveling with more than one small child, pick your favorite"

"Welcome aboard Southwest Flight 245 to Tampa. To operate your seat belt, insert the metal tab into the buckle and pull tight. It works just like every other seat belt and, if you don't know how to operate one, you probably shouldn't be out in public unsupervised."